Contact Us

For urgent medical assistance out of surgery hours you can either ring surgery 01603 737593 and be prepared to write down the number of the messaging service

or ring

Medicom messaging service

01603 488488

Currently Anglian Medical Care provide services to our patients from 6.30pm - 8am Monday to Friday and 6.30pm Friday to 8am Monday and all Public Holidays.

NHS Direct

For telephone advice Tel 0845 4647

HELP US TO HELP YOU

Please try to brief as possible on the telephone. Please DO NOT telephone before 8am for routine matters as this blocks the emergency line. Try and avoid ringing before 11am for routine matters as the telephone is generally very busy between 8am-11am. You will find that our receptionist will ask the nature of your problem. This is at the request of the Doctor and will help her gauge how urgent your problem is and avoid any misunderstandings in the event of an emergency. We realise you may at times feel frustrated by our staff questioning you, but try to remember they are only acting on the Doctor's behalf, to help us to help you.

HOME VISITS
These should only be requested if patient is too ill to come to the Surgery. Please contact the surgery before 10.30am if possible.

Complaints Policy

The Practice operates a complaint procedure as part of the NHS system for dealing with complaints. Our staff can give you further information if required, alternatively you can print a copy of our complaints procedure and complaints form here.

Freedom of Information

The practice operates a freedom of information policy. If you are interested in this information please download the document here

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